Accurate Law will gladly refund, credit or
exchange any regularly stocked items in unused condition and in original
packaging. Returns must be made within 30 days of purchase. Any used, worn, or
washed merchandise cannot be returned.
All returns should include a copy of the original
packing slip and/or the return form that was included in your package.
Prior to returning any items, contact us to
obtain a return authorization number. This can be done by phone at 1-901-774-9595
or by email to
. Returns without return authorization numbers will be delayed.
NOTE: No returns on firearms and ammo unless it was an
error on ALE's fault due to
1. IF YOUR ORDER HAS BEEN DAMAGED IN ROUTE
TO YOU BY UPS:
A) Call 1-800-pickups, ask for a pick-up
and record your claim number
B) Include a copy of the packing
list/shipping document with all returns/exchanges. Please include a short note
explaining your situation.
C) Pack the product in the original
shipping box or in a sturdy carton
D) UPS will come to you and pick up the
E) UPS will contact ALE with the results of
the investigation. A replacement will be shipped to you.
2. IF YOUR ORDER WAS INCORRECTLY FILLED:
A) If you have any problems with your order,
please call us at 901-774-9595 to request a return authorization number. If we
missed the mark, we will gladly email you a call tag.
B) Include copy of shipping document with
all returns. Also fill out the ALE with specifications of your return.
C) Please mark outside of box with Return
Authorization Number. Packages without an RA# on outside of box could be
3. IF YOU WOULD LIKE TO RETURN YOUR PRODUCT
FOR CREDIT OR REFUND:
A) We want you to be pleased. If for any
reason you are not satisfied with the order you received, return it via insured
parcel post, UPS or FedEx within thirty days of receipt for full credit or
refund, less shipping and handling. (Only returns in new condition can be
B) Include a copy of the shipping document
with all returns. Also complete the ALE form describing the reason for your return.
C) Contact customer service at 1-901-774-9595
to obtain a Return Authorization Number (RA#).Please mark the outside of the
carton with the Return Authorization Number to expedite your return.
Special order items, items that have been
altered, decorated, engraved, customized or embellished cannot be
returned. We will honor returns of this nature if we have in any way
missed the mark or made an error on your custom order.
All clearance or close out items are sold
"as is" and cannot be returned.
No returns on firearms and ammo unless it was
an error on ALE 's fault due to liability
not responsible for return shipping unless an error has been made on our
part. We recommend that you send your return in using a reliable carrier
and a method that can be tracked and insured. We are not responsible for
packages lost in transit.
If we missed the mark on your order we will
gladly arrange for a call tag to be sent out to pick up the returning
items. These are set up in the form of an email which will send a shipping
label directly to you. Simply print it out, attach it to the return
package and hand it to a UPS driver, drop it off in any UPS drop box or
UPS location. Leave the rest to us!
ALE sells many products that can be
used in the Public Safety field. Returns and matters covered by
manufacturer's warranties must be coordinated directly through the
manufacturer in most cases. Contact us at 1-901-774-9595 and we will be
glad to provide you with contact information on any manufacturer warranted